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ISO 20000-1 Certification
Certification to ISO/IEC 20000-1 guarantees high-quality IT service management and consistent service delivery - regardless of organization size or IT infrastructure complexity. Our experts will guide you through the entire certification process and help you to optimize your IT service processes, enhance customer satisfaction, and secure competitive advantages in the digital marketplace.
Your advantages at a glance
- Enhanced Service Quality
- Risk Management
- Business Integration
- Competitive Edge
- Operational Efficiency
ISO 20000-1 certification process
Initial Assessment: Our experts evaluate your current IT service management system against ISO/IEC 20000-1 requirements to identify potential improvements and necessary adjustments.
Development Strategy: We create and implement a comprehensive strategy to bridge identified gaps and ensure your processes meet the standard's requirements.
Readiness Check: Optional preliminary assessment to confirm your organization's preparedness for the official certification audit.
Documentation Audit (Phase 1): Our certification team reviews your service management documentation and processes to verify compliance with ISO/IEC 20000-1.
Implementation Audit (Phase 2): Our auditors conduct a thorough on-site evaluation to validate the effective implementation of your IT service management system.
Certification Award: Following successful completion of all audit phases, you receive your ISO/IEC 20000-1 certification, valid for a three-year period.
Maintenance Reviews: Regular check-ups throughout your certification period to ensure continued compliance and support ongoing enhancement of your IT service management system.
Important details about ISO 20000-1
ISO/IEC 20000-1:2018 is based on the 'High Level Structure' (HLS) and seamlessly integrates with other ISO management standards. The standard employs a risk-based approach to IT service management, ensuring systematic identification and assessment of both opportunities and risks to achieve optimal service delivery outcomes and business value.
Why work with us?
Our auditors have many years of experience in cross-industry certifications. With a globally recognised certification, you benefit from maximum value and strengthen your market position in the long term.
Offers within 24 hours
Express certification process within 14 days
Offers for integrated management systems
Contact Us – Get in Touch with Our Experts
Need assistance? Have questions about certification, accreditation, or training? Our expert team is here to help!