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ISO 10002 Certification
Certification to DIN EN ISO 10002 ensures effective customer complaint management and continuous improvement in customer satisfaction—regardless of industry or company size. Our experts will guide you through the entire certification process, helping you enhance your complaint handling system and gain a competitive edge.
Your advantages at a glance
- Higher productivity and lower risk
- Motivated employees and satisfied customers thanks to efficient processes
- Better Problem Resolution
- Proof of legal compliance
- Compliance with International Standards
- Stand out from the competition
- Possibility of new markets
ISO 10002 certification process
Information Meeting and Pre-Audit (Optional)
As a first step, we conduct an informational meeting, either by telephone or in person, to discuss your project and prepare you for ISO 10002 certification. We will review relevant documents related to your complaint management system. Optionally, a pre-audit can be performed to assess the current status of your processes.
On-Site or Remote Certification Audit
Our auditors assess your company’s readiness for certification. This includes evaluating your complaint management system, reviewing documented processes, and, if necessary, verifying the implementation of corrective actions in a follow-up audit.
Audit Report and Evaluation
After completing the audit, we provide a detailed report assessing the effectiveness of your complaint management system and identifying areas for improvement.
Certification
Upon successful completion of the audit, you will receive your ISO 10002 certificate, valid for up to three years.
Surveillance Audits
To ensure ongoing compliance and continuous improvement, we conduct regular surveillance audits throughout the validity period of your certification.
Recertification
Before the certificate expires, a recertification audit is conducted to confirm long-term compliance and maintain the benefits of ISO 10002 certification.
Important details about ISO 10002
DIN EN ISO 10002 is based on the ‘High Level Structure’ (HLS) and is compatible with other ISO standards. It follows a customer-focused approach, ensuring effective complaint management by identifying and addressing customer concerns systematically. This enhances customer satisfaction and supports continuous improvement.
Why work with us?
Our auditors have many years of experience in cross-industry certifications. With a globally recognised certification, you benefit from maximum value and strengthen your market position in the long term.
Offers within 24 hours
Express certification process within 14 days
Offers for integrated management systems
Contact Us – Get in Touch with Our Experts
Need assistance? Have questions about certification, accreditation, or training? Our expert team is here to help!